When We Are Closed
NHS 111 provides care and advice to patients who require urgent care outside of usual GP opening times. Please call 111 directly from your mobile or landline (all calls are free) and you will be assessed by fully trained health advisors who will assess your needs and direct you to the right NHS service.
People with communication difficulties or hearing impairment are able to use the NHS 111 service via a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to tell the user what is happening. A Typetalk Relay Assistant will automatically join the call and they will speak the users typed conversation to the NHS 111 health advisor and will type back the advisor’s conversation, so that this can be read this on the caller’s textphone display (or computer).
People who do not speak English can use NHS 111 by calling 111 and stating the language they want to conduct the conversation in and the interpreting service will be utilised.
The public should continue to call 999 for life threatening emergencies that require an immediate response. However, if a call to NHS 111 is assessed as being a medical emergency, the service will dispatch an ambulance directly, and provide first aid advice to the caller until the paramedics arrive, without the need to transfer the call, or for the caller to repeat information.
Alternatively you can access urgent assistance by calling NHS Direct on 0845 4647. A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.