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Welcome to

HOAD MEDICAL PRACTICE

 "Care you can trust"

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Our Reception window is open 9am - 1pm and 2pm - 6.00pm 

We have installed a microphone/speaker system to help with communication through the window as it is now sealed with a document pass underneath.

The reception desk is closed for lunch between 1pm and 2pm. Please call our reception team for assistance 01229 484100 during this time.

Prescription and sample drop off  remain on the ground floor in the main foyer to the righthand side - no samples to be left after 3pm

We offer telephone triage appointments and video consultations with our GP's and our Nurses are seeing patients face to face. Face to face appointments with the GP's will be booked by them if they feel it is clinically needed.  Nurse appointments are available as normal, some reviews will be carried out over the phone. 

 

WHEN VISITING THE SURGERY,  PLEASE MAKE SURE YOU ARE WEARING A FACE COVERING. 

All Patients attending for a face to face appointment must wear a face covering that covers both your mouth and nose - please make sure this is in place before entering the building

If you have a face to face appointment we kindly ask that you arrive no earlier than 5 minutes before your allocated appointment time - this is to help manage the amount of people in the waiting room at any one time. We are still maintaining social distancing within the public areas. 

Please make your way to the waiting area and use the check in screen to let us know you are here. 

Your clinician will collect you when they are ready. To avoid the waiting room getting over crowded, please arrive just a few minutes before your appointment time.

 

Please DO NOT attend the surgery if you suspect that you have Corona virous or have been contacted by the Governments Track and Trace Team . This is for the protection of our most vulnerable patients and our staff. If you did attend it could lead to the entire surgery needing to close for decontamination to be completed.

If you are concerned about the virus, please see NHS111 page:

https://111.nhs.uk/covid-19

TO BOOK A TEST PLEASE FOLLOW LINK BELOW

https://www.gov.uk/apply-coronavirus-test

OR CALL 119

Please continue to cover your mouth when coughing and wash your hands regularly.

 

Medical Records

 

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

 

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.
If you wish to discuss the scheme, please inform the Practice direct by letter.

 

Hoad Medical Practice is an established 3 GP Practice and is part of Morecambe Bay CCG. We are based at Ulverston Community Health Centre in the lovely historic market town of Ulverston on the edge of the lake district. 

Our goal is to provide quality healthcare for our patients and community in a caring, professional and confidential environment whilst delivering the highest standards of healthcare. 

 

Our list size is just over 4450 and continues to grow at a steady rate.  We currently have an open list and welcome any new patients who wish to register with the Practice.

We have a professional and dedicated management team as well as an excellent reception, admin and nursing team.  They are always on hand to help our patients and provide them with the necessary information about the services we offer.

Our Practice has an established Patient Participation Group with whom we meet with on a regular basis.  We feel it's extremely important to listen to and involve our patients in improving and developing the services we provide.  There is more information about becoming a PPG Member in the patient group tab on the right hand side of this page.   (Currently suspended due to the Pandemic)

 CQC Rating

The CQC carried out an inspection of our Practice on Friday 17th March 2017. The overall rating for our Practice was GOOD. 

You can visit the CQC website to view the full report

 

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(Site updated 30/03/2022)
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